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Many organisations are now moving to a model of analysing every interaction, across every channel, producing metrics designed to perfect the customer experience. It is with this in mind that the latest UK Customer Satisfaction Index (UKCSI) report...read more
Competition between businesses is stronger and the pace of change faster than ever before. From the small start up to the established enterprise each business seeks a competitive advantage relative to their competitors. Your business is a dynamic, evolving entity...read more
Pervasive, omnipresent and everywhere. Three words that could be used to sum up (no pun intended) Excel. From business analytics to financial planning. From inventory management to the simple to do list, Excel is one of the most popular applications in daily use...read more