by Scott | Nov 17, 2015 | Customer Service
Many organisations are now moving to a model of analysing every interaction, across every channel, producing metrics designed to perfect the customer experience. It is with this in mind that the latest UK Customer Satisfaction Index (UKCSI) report...
by Scott | Aug 4, 2015 | Software
Competition between businesses is stronger and the pace of change faster than ever before. From the small start up to the established enterprise each business seeks a competitive advantage relative to their competitors. Your business is a dynamic, evolving entity...