How we work
We aim to make working with us as simple and hassle free as possible.
Something we aim to instil within every solution we develop.
You can contact us via whatever channel best serves you. Don’t worry if you haven’t formulated a complete picture of your requirements, we can help.
We will detail your requirements and help answer any questions that you may have at this time.
Having listened and discussed your requirements we will work to outline a proposed solution detailing the associated benefits a customised solution will bring.
If you are in agreement with the contents of the proposal we will generate a trial application. This application will contain some of the elements detailed in the proposal and will allow you to experience the solution first hand.
If after 14 days you wish to proceed we will refine the proposal with greater detail. If you decide not to proceed then you simply walk away. There is no hard sell.
We work with you to develop your solution within agreed timescales, allowing you to experience the solution as we develop.
Have a question? Want to know more?
The ability of an organisation to adapt and change is key to it’s performance and success. Embracing change is only half the battle. Your systems and processes need to be flexible enough to accommodate change without hindering existing practices. We recognise this and can turn around many changes within hours something that would take established application developers days, weeks or months to do so. Here are some basic examples:-
A tenant of a Housing Association has not paid their rent and court proceedings are initiated. Whilst the court process is moving forward the tenant contacts the Housing Association and makes a payment for the full outstanding amount. The specific Estate Manger that deals with this tenant is out of the office when the call comes in so the payment is handled by a Customer Service representative. The payment is made but the Estate Manger is not made aware. If the Estate Manager does not manually check the payments report they run the risk of incurring unnecessary court costs and dealing with a disgruntled tenant.
A simple workflow rule could be configured to alert the nominated Estate Manager that a payment has been made thus avoiding a costly court hearing and a disgruntled tenant. This can be adapted to only alert if payments are irregular or if the balance owed fell below a certain threshold.
A simple workflow comprising an alert could take less than 30 minutes to complete.
A Legal organisation are managing their expenses online but their employees require a mileage report based on their own mileage each year for Tax purposes. In order to determine this information the employee emails the Finance department who then compile the information.
A single report which defaults to the current user and shows all mileage claims for the current or previous tax year(s) can be easily configured. In addition the report can be scheduled to be emailed on a designated date following the current tax year to each user.
A simple report and the associated workflow could take as little as 30 minutes to complete.
One Version of the Truth
A Service organisation supplies a ‘bundle of hours’ to certain customers as part of their Service Agreement. These hours are being tracked via multiple spreadsheets and reliant on manual updates.
Configure a new database table to manage these hours and link them to existing cases. Track hours used and provide a pre emptive warning to Customer Service and the Account Manager when the hours fall below a certain threshold so the customer can be informed.
The creation of a new table, it’s contents and the relationships could take as little as 4 hours to complete.